MobiFirst Technical Support Logo
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Platform Support ► Monday ~ Friday 9:00am - 9:00pm PST

Premium Support Plans Available

Included In All Plans
Video Tutorials 
Help Sections
Pictorials
FAQ's
Commercial & White Label Users*
E-mail Client Services
Non-Technical Support
* Agency License Included
Our Technical Support Team is dedicated to resolving platform issues related to your site* The number of support tickets received on any given day in determining a diagnosis may require a few minutes, to a number of days, in order to resolve a platform issue. If you believe you require one of our technicians to assist that's beyond the scope of standard support, please select the level of support service you require for yourself or your client's site.
NOTE: Our support team responds to tickets on a prioritized FIFO basis
*Platform issues relate to a system glitch or a corrupted file within the site
 
If you believe you require tier 2 technical support with one of our technicians, please select one of the Priority Support Services offered or subscribe to our Platinum Support Membership 👇🏻
 
 
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🏆 Premium Priority Support Services 🏆


High Priority Support
$49 1st hour
 
$10 per ¼ hour thereafter
Sunday - Saturday / 24 hr response
 
LIMITED TIME SAVINGS
50% Off
$24.50
promo code / SAVE50
 
 
 
Standard Support
$39 1st hour
 
$10 per ¼ hour thereafter
Monday - Saturday / 48 hr response
 
LIMITED TIME SAVINGS
50% Off
$19.50
promo code / SAVE50
 
 
 
Advanced Support
$89 1st hour
 
$29 per ¼ hour thereafter
 
Need help creating a site? An issue that's outside the scope of standard support?
Require assistance using CSS coding, no problem
 
 
 
Remote Desktop Support *
$29 fixed
 
 In certain instances, remote desktop access will assist our support analysts
to identify specifics problems being encountered, in order to determine the errors.
* add-on: $29 fixed fee
 
 
 
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Platinum Support Membership

24 / 7 Access

 

  • Unlimited Priority Support Response
  • Exclusive Private Chat for VIP Members Only
  • Includes Platform, Module, and Widget Upgrades
  • 15% Discount for add-on products *
  • Dedicated Support Agents
  • Remote Desktop Support +
  • UX Recommendations

 

          * Annual Plan
         + Technician Suggested

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