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Platform Support ► Monday ~ Friday 9:00am - 9:00pm PST

Premium Support Plans Available

Included In All Plans
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Our Technical Support Team is dedicated to resolving platform issues related to your site* The number of support tickets received on any given day in determining a diagnosis may require a few minutes, to a number of days, in order to resolve a platform issue. If you believe you require one of our technicians to assist that's beyond the scope of standard support, please select the level of support service you require for yourself or your client's site.
NOTE: Our support team responds to tickets on a prioritized FIFO basis
*Platform issues relate to a system glitch or a corrupted file within the site
If you believe you require tier 2 technical support with one of our technicians, please select one of the Priority Support Services offered or subscribe to our Platinum Support Membership 👇🏻

🏆 Premium Priority Support Services 🏆

High Priority Support
$49 1st hour
$10 per ¼ hour thereafter
Responds to your support ticket within 24 hours
50% Off
promo code / SAVE50
Advanced Support
$89 1st hour
$19 per ¼ hour thereafter
Need help creating a site? An issue that's outside the scope of standard support?
Require assistance using CSS coding or module training
Remote Desktop Support
$29 1st hour
 In certain instances, remote desktop access will assist our support analysts
to identify specifics problems being encountered, in order to determine the errors.
* add-on: $29 fixed fee

Platinum Support Membership

24 / 7 Access


  • Unlimited Priority Support Response
  • Exclusive Private Chat for VIP Members Only
  • Includes Platform, Module, and Widget Upgrades
  • 15% Discount for add-on products *
  • Dedicated Support Agents
  • Remote Desktop Support +
  • UX Recommendations


          * Annual Plan
         + Technician Suggested